Clear Terms.
Better Business.

By registering a merchant account, connecting your e-commerce storefront (e.g. Shopify, WooCommerce), or utilizing the ConfirmIt application programming interface (API), you ("Merchant", "User", "You") agree to be bound by these Terms of Service ("Terms") and our Privacy Policy.

If you are entering into these Terms on behalf of a company, brand, or legal entity, you represent and warrant that you have full authority to bind such entity to these provisions. If you do not agree to all terms outlined herein, you must immediately cease using ConfirmIt.

ConfirmIt provides an automated pre-shipment Cash on Delivery (COD) order verification software-as-a-service (SaaS) platform. Core service capabilities include:

• Automated WhatsApp Dispatch: Real-time delivery of interactive WhatsApp verification messages to end-customers upon checkout.
• Order Fulfillment Sync: Automatic tagging, holding, or cancelling of unverified COD orders within store backends and 3PL courier systems.
• AI Risk & RTO Analytics: Machine learning algorithms that evaluate buyer intent, address accuracy, and phone return history.

To utilize ConfirmIt, Merchants must create an official account. Merchants are solely responsible for:

• Credential Security: Maintaining the strict confidentiality of dashboard passwords, API keys, and access tokens.
• Data Accuracy: Providing accurate store configuration parameters and valid business contact information.
• End-Customer Consent: Ensuring that buyers placing orders on your store have provided appropriate consent to receive order transaction updates via WhatsApp under applicable local laws.

Merchants agree to utilize ConfirmIt solely for legitimate transactional order verification.

You explicitly agree NOT to:

• Spam or Unsolicited Marketing: Send promotional, marketing, or unsolicited broadcast spam via our WhatsApp verification engine without explicit user opt-in.
• Prohibited Goods: Use ConfirmIt for orders involving illegal items, counterfeit merchandise, or unauthorized regulated substances.
• System Abuse: Attempt to bypass rate limits, perform reverse engineering, or disrupt platform infrastructure stability.

All proprietary algorithms, AI risk engines, software source code, user interfaces, branding assets, trademarks, and documentation associated with ConfirmIt remain the exclusive intellectual property of ConfirmIt Inc.

Subject to compliance with these Terms, ConfirmIt grants Merchants a limited, non-exclusive, non-transferable, revocable license to access and use the platform during their active subscription period.

ConfirmIt operates on a tiered subscription model structured around monthly order verification volume:

• Subscription Tiers: Fees are billed in advance on a recurring monthly or annual basis based on your chosen tier (Starter 2,999 PKR, Growth 4,999 PKR, Pro Scale 6,999 PKR, Enterprise 19,999 PKR). Annual subscriptions receive a 20% discount.
• Additional Order Overages: When your store exceeds the plan order allocation, excess orders are processed automatically and billed at 10 PKR per extra order.
• Cancellation Policy: Merchants can cancel their subscription at any time through their dashboard or by contacting support. Access continues until the end of the paid billing period.
• Refund Policy: All subscription charges and overage fees are non-refundable once the billing period commences.

ConfirmIt integrates with third-party platforms including Shopify, WooCommerce, Meta (WhatsApp), and various logistics carriers. ConfirmIt is not responsible for outages, API schema changes, or service disruptions originating from these third-party platforms.

To the maximum extent permitted by applicable law, ConfirmIt and its officers, directors, employees, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, lost revenue, lost sales, or customer doorstep refusals.

Merchants may cancel their account at any time via the billing dashboard settings. ConfirmIt reserves the right to suspend or terminate Merchant accounts immediately, without prior notice, in cases of fraudulent activity, breach of WhatsApp messaging policies, or non-payment of subscription fees.

We reserve the right to revise or update these Terms at any time. Material updates will be communicated to active Merchants via dashboard announcement or email notification 14 days prior to taking effect. Continued platform usage after updates constitutes acceptance of revised terms.

These Terms shall be governed by and construed in accordance with applicable commercial SaaS laws, without regard to conflict of law principles. Any legal suit or proceeding arising under these Terms shall be resolved through binding arbitration or competent commercial courts.

For legal inquiries, formal notices, or questions regarding these Terms of Service, please contact our legal support department: